Return Policy

Last Updated: 11.7.24

Thank you for choosing RSRVD Pickleball Co! We hope you love your purchase. We take pride in providing quality products through a print-on-demand process, which means each item is made just for you. Because of this, we generally do not accept returns or exchanges, but we’re committed to ensuring your satisfaction and will work to resolve any issues. Please review our return policy below.

1. Return & Exchange Eligibility

Since our products are made-to-order, we typically do not accept returns or exchanges except in the following cases:

Defective or Damaged Items: If your item arrives damaged or with a printing defect, please contact us within 14 days of receiving your order.

Incorrect Orders: If we sent the wrong item, size, or color, please let us know within 14 days of receiving the product.

In both cases, we’ll arrange for a replacement or issue a refund if needed.

2. Non-Returnable Items

We do not accept returns or exchanges for:

Items ordered in the wrong size or color if the order matches your selection.

Any item not reported as damaged or defective within the 14-day window.

Items showing signs of wear or use.

To help you find the right fit, please refer to our size guide or reach out with any questions before placing an order.

3. How to Request a Return or Replacement

If you received a damaged or incorrect item, please follow these steps within 14 days of delivery:

Email us at rsrvdpickleball@gmail.com with your order number and a description of the issue.

Attach photos that clearly show the damage, defect, or incorrect item received.

Once we review your request, we will confirm whether a return, replacement, or refund is appropriate. If approved, we’ll provide instructions on how to proceed.

4. Refunds (If Applicable)

Approved refunds will be processed to your original payment method within 5-7 business days after the return or refund has been approved. Depending on your payment provider, it may take additional time for the funds to appear in your account.

5. Changes to Our Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted here, and the "Last Updated" date will reflect the most recent version.

6. Customer Satisfaction

While we strive to make each order right the first time, our goal is to ensure you’re happy with your experience. If you have questions or feedback, please don’t hesitate to reach out to us at rsrvdpickleball@gmail.com.

Thank you for your understanding and for supporting a made-to-order business. We appreciate your business and look forward to providing you with high-quality, pickleball-inspired products!